What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Enable and Disable button in Condition Wizard is not working when clicked

    Asked by willemivo on June 11, 2014 at 04:38 PM
    same issue here: http://form.jotformeu.com/form/41521452079350? The condition on "Reden niet werken (vrouw)" is (dis)abled, i.e. it sometimes states disabled, sometimes not. However, it always shows (unconditional). Same goes for "Blok: bedrijfsongeval".

    Update after 5-15 minutes: it works again. I get the impression the rule engine is updated every X seconds, and is sometimes delayed up to minutes. I get this impression from clicking buttons (delete, disable, etc. condition) without seeing the result, but when I close and than return to the conditions dialog screen the result DOES show (sometimes). In general, the conditions functionality makes an unstable impression.

    Update: conditions are not always updated when the identifying text (IF [text], SHOW...) is changed. I can't reproduce when this occurs, however, I'm certain it did occur.
    condition wizard condition disable condition enable condition
  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 11, 2014 at 05:31 PM

    same issue here: http://form.jotformeu.com/form/41521452079350? The condition on "Reden niet werken (vrouw)" is (dis)abled, i.e. it sometimes states disabled, sometimes not. However, it always shows (unconditional). Same goes for "Blok: bedrijfsongeval".

    I was able to replicate this issue on my end. It appears that the 'Disabled' state isn't shown after saving an individual condition, even though it IS disabled.

    We are sorry if it caused you any frustrations. We will certainly have this problem resolved soon.

    Thank you for your patience.