I have lost all information in one of my forms, is there a way to retrieve it??

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    Asked on August 17, 2011 at 10:44 AM

    I created a form called "Ignite" and now all of a sudden all of the information in the jotform is GONE... Please help! I need this form ASAP!


    Thank you!


    Brooke Klassen

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    Answered on August 17, 2011 at 11:53 AM

    Hi Brooke,

    We are very sorry to hear this problem. Did you delete the fields in this form by accident? I haven't heard of anyone having this kind of problem in a very long time.

    Anyway, I will submit a ticket for your request to have this form restored. Take note, however, that I can't give a specific time as to when this will be taken care of.

    In the meantime, I suggest that you create a clone of this form so that the registration for your site will continue as usual.

    Thank you for your patience and understanding!


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    Answered on August 23, 2011 at 05:34 AM

    Sorry, we do not restore forms any more. Since it takes long time and it is very dangerous. The last time we have done this we have deleted a database table and caused ourselves a lot of headache and 2 days of work.

    In the future we recommend using "Clone" feature to backup your forms. You can right click on a form on My Forms page and then select Clone Form to do it.