How can I retrieve a form that is no longer listed on My Forms?

  • Eveningmarket
    Asked on June 11, 2014 at 8:30 PM

    I'm using an application form on my website but the submissions aren't going to my email account as they had been. When I looked into it I found that I had accidentally rEplaced my original form with a new different one I had created. Is there any way to restore the original form? Perhaps from the website? Please help! 

  • David JotForm Support Manager
    Replied on June 11, 2014 at 9:04 PM

    Have you looked in "Trash"? If the form is there just select the form and click on "Restore". If you already delete it from there, there is no way to retrieve it. 

    I see there are two forms on your account, which is the one that you would embed on your site? You might embed it, and if you are having issues receiving the notifications we will do our best to help you out.

    Perhaps, you might need to change the email address used for submission notifications, or maybe the notifications is not properly set up, this is an example of how it should be set up:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Sender E-mail : noreply@jotform.com
    How can I retrieve a form that is no longer listed on My Forms? Image 1 Screenshot 20
    Here's how to change Sender Name and Sender E-mail:

    a. While editing your form, Click Setup & Embed then Email Alerts
    b. Open Notification, then click on Reply-To and Recipient Settings
    c. Change the Sender E-mail to noreply@jotform.com and Sender Name toJotForm or to your preferred field.