What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I get a blank popup page after clicking "Add JotForm Tab" for Facebook

    Asked by Aryne  on June 12, 2014 at 12:13 AM

    Dear JotForm Support,

     

    This is my first time trying to create a JotForm to be added to my Facebook page. I've successfully created an order form but I am stuck at the step to add it to Facebook. After clicking "Add JotForm Tab", a blank popup window appeared with the following url:

    https://www.facebook.com/dialog/pagetab?app_id=684336108254110&display=popup&e2e=%7B%7D&locale=en_US&next=http%3A%2F%2Fstatic.ak.facebook.com%2Fconnect%2Fxd_arbiter%2FV80PAcvrynR.js%3Fversion%3D41%23cb%3Df3e3736f3c%26domain%3Dwww.jotform.com%26origin%3Dhttp%253A%252F%252Fwww.jotform.com%252Ff3b638cf64%26relation%3Dopener%26frame%3Df3c5502e44%26result%3D%2522xxRESULTTOKENxx%2522&sdk=joey

     

    There is no options to select my FB page.

    Appreciate your advice on how should I proceed.

     

    Thanks & Best Regards,

    Aryne

    Screenshot
    JotForm order form Facebook Page JotForm Support
  • Profile Image

    Answered by BryanPaulo on June 12, 2014 at 12:29 AM

    Thank you for contacting us.

    Kindly log in to facebook on a separate tab then try to click the Add JotForm tab again. I also want to remind you that you are using a guest account. Your form submission may be limited to 20 submissions per month.

    Let us know if you were able to add jotform to your facebook page.

  • Profile Image

    Answered by aryne on June 12, 2014 at 01:43 AM

    Hi JotForm Support, 

     

    Thank you so much for the prompt reply, very impressive! :)

    I've signed up for an account and was then able to add the JotForm tab to my FB page after logging in to my Jotform account. The form appears under the "Contact Us" tab in my FB tab. Just wonder if I can customize or change the label to other words, like "Place An Order" instead of "Contact Us"? Or is it controlled by FB settings?

     

    Thanks,

    Aryne

  • Profile Image

    Answered by BryanPaulo on June 12, 2014 at 02:29 AM

    Hi Aryne,

    You can change the Label by clicking the edit settings option on your JotForm tab. See the animation below:

    Let us know if you need further help.

  • Profile Image

    Answered by aryne on June 12, 2014 at 02:32 AM

    Thank you so much!!! No more question from me for now..thanks again for the awesome tools and support! :)

  • Profile Image

    Answered by CHERRYFM on July 26, 2014 at 03:35 AM
    I get a blank popup page after clicking "Add JotForm Tab" for Facebook

     

    his is my first time trying to create a JotForm to be added to my Facebook page. I've successfully created an order form but I am stuck at the step to add it to Facebook. After clicking "Add JotForm Tab", a blank popup window appeared with the following url:

     

    https://www.facebook.com/dialog/pagetab?app_id=684336108254110&display=popup&e2e=%7B%7D&locale=en_US&next=http%3A%2F%2Fstatic.ak.facebook.com%2Fconnect%2Fxd_arbiter%2FoDB-fAAStWy.js%3Fversion%3D41%23cb%3Df26ef8624c%26domain%3Dwww.jotform.com%26origin%3Dhttp%253A%252F%252Fwww.jotform.com%252Ff169ace6b4%26relation%3Dopener%26frame%3Dff40687b4%26result%3D%2522xxRESULTTOKENxx%2522&sdk=joey

     

    There is no options to select my FB page.

    Appreciate your advice on how should I proceed.