What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is there a reason you allow identity thieves to use your forms?

    Asked by Brianna on August 17, 2011 at 11:41 AM

    This form of yours is having people enter their personal information and credit/debit card information to be EXPLOITED. They use the card information to make fraudulent purchases online. If this could be dealt with in any way, that would be greatly appreciated.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 17, 2011 at 12:58 PM

    Hi Brianna,

    We are sincerely sorry for this inconvenience but thank you for bringing this to our attention. I have already suspended the account responsible for this form.

    If this can help, the last IP address used by the culprit to log in is We have an anti-phishing system in place that's working 24/7, suspending forms found to be used in illegal purposes although I am not quite sure why this form has evaded our phishing detector.

    Anyway, if you need more information regarding this subject, please let us know. We will be more than glad to help.