What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How does the subscription payment integrated sequence work?

    Asked by LightmareAccounts on June 12, 2014 at 05:03 AM

    As far as the 'Number of Payments' figure, I am a little confused. I want to set up a subscription for 13 equal payments. If I put '13' in the 'Number of Payments' box, does that mean there will be a total of 13 payments (including the initial payment) or does it mean that after the initial payment there will be 13 subsequent payments?

    This is a re-post of a comment on How to Setup a Recurring Payment Option

  • Profile Image

    Answered by KadeJM on June 12, 2014 at 10:02 AM

    To be honest that is something that I don't think has been asked yet. I believe it is the first payment is considered an initial payment which would be Payment #1 and each payment after that would be following this sequence ie - Payment #2, Payment #3, Etc, Etc,..

    However, Just to be sure I have sent a note to developers who has mostly been in charge of this feature as he would know more. So I will get back to you as soon as I know something more about it since I want to make sure you are getting the right information.

  • Profile Image

    Answered by KadeJM on June 12, 2014 at 11:48 AM


    It actually turns out that I was wrong about that so I do apologize. I found out that the Setup Fee in your initial payment is excluded so what I had stated above is incorrect.

    What this means is that the Setup Fee is a Fee by itself so your first payment to start the subscription is  Payment #1. Once that is up and the trial period starts then this resets and the trial period then starts your subsequent payment system on its own being Payments #1 through 13 in your case. So technically this means there would be 14 total payments (1 + 13 = 14).