What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our form is not being submitted

    Asked by jfspitz on June 12, 2014 at 08:51 AM

    We have received complaints that our form is not going through.  When the client presses the submit button it would just say please wait.  Please fix this ASAP! We have a deadline today and we need this form to be working.  




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    Answered by paulyarin on June 12, 2014 at 10:06 AM

    I am being told the same by my custoers. 


    Jot Form: Please fix this!!!!

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    Answered by Jim_Rank on June 12, 2014 at 12:19 PM

    Hello Howard,

    Please accept my apologies for the inconvenience caused to you.

    I have checked your form in different browsers but I couldn't reproduce the problem.

    Paulyarin, I have checked your thread on - https://www.jotform.com/answers/390851, it's already answered by my colleague.

    For best performance I recommended you to ask your users to use Firefox, Chrome or Safari.

    If you need further assistance for this query, please get back to us.

    Thanks !