Why has my submission been cancelled?

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    Lonnette Frazier 
    Asked on June 12, 2014 at 11:02 AM

    On June 3rd, I purchased the basic plan for $9.95 using my PayPal account. If my account remains disabled, I shall expect a full refund as this was paid for prior to the cancellation date. I can be reached via email, thank you. Lonnette

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    Answered on June 12, 2014 at 12:42 PM


    I am very sorry about that.  Our records show that you did indeed purchase a premium subscription so I went ahead and manually upgraded your account.  If you continue to have problems please let me know and we will be happy to look in to them for you.

    Thank you for using Jotform!