Why are my forms still not available?

  • Profile Image
    jimspears
    Asked on August 17, 2011 at 12:47 PM

    You guys have really gotten bad at this. When I first signed up for jotforms you were accessible. Now there's no phone support and no one answers these emails. So I will try this one more time before I request a refund.

    The account is under the email address of info@ogyasports.com. The original username is jimspears.

    I had a form on our league site www.ogyasports.com for fall baseball registration. The form has become unavailable. When I go to jotform it tells me that I am almost out of space and prompts me to upgrade. When checking my account settings it shows us as having the free account. We had a subscription that I thought auto-renewed. I guess not. I renewed a two year subscription. I charged $139 on the leagues card. But this is now the second day and the form still gives our customers a form unavailable message when they hit submit. We need this corrected ASAP TODAY!

    While renewing the subscription I also attempted to change the username from jimspears to ogyasports. Please advise via email what is going on.   

  • Profile Image
    allanftd
    Answered on August 17, 2011 at 01:14 PM

    Hi jimspears,

    Sorry about this but you may have missed our response to your first message here - http://www.jotform.com/answers/38915-Why-is-my-account-still-showing-free-after-I-ve-paid-for-a-2-year-subscription

    For verification purposes, may we ask for the Order Reference # from our 3rd party payment processor? I checked the user ID ogyasports in our member database but failed to get a match.

    We can refund the payment you submitted and you can sign up again for a paid account using ogyasports as user ID.

    We'll wait for your response. Thank you for your patience on this matter.

    JOTFORM SUPPORT