- jimroselliAsked on June 12, 2014 at 06:51 PM
I am getting ready to roll out another big project and suddenly all my forms are having payment issues...
All of a sudden the paypal payment screen "Choose Payment Method" is not being showing guest checkout with a credit card.
Its now requiring that everyone has a paypal account in order to process guest payments by credit card!
This was never the case before!
Paypal says its a matter of "Express" vs. "Standard" checkout that determines this feature on the payment page.
I have a regular paypal account and this has never been an issue before.
What has changed at Jotform to cause this How do I fix the problem ?
Please help asap !
- JotForm SupportEltonCrisAnswered on June 12, 2014 at 10:03 PM
Unfortunately, there is no setting available in JotForm which will ensure guest checkout on Paypal. It is actually a PayPal account settings where "Account Optional" should be turned on as suggested by Paypal here https://www.paypal.com/cgi-bin/webscr?cmd=p/mer/WAX_landing-outside.
Note that this feature is available to Premier and Business Paypal Account holders only as stated on that article.
Hope this information helps!