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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    HELP : Suddenly Paypal Guest Purchase - Credit Card Option not showing on Paypal payment processing screen !

    Asked by jimroselli on June 12, 2014 at 06:51 PM


    I am getting ready to roll out another big project and suddenly all my forms are having payment issues...

    All of a sudden the paypal payment screen "Choose Payment Method" is not being showing guest checkout with a credit card.

    Its now requiring that everyone has a paypal account in order to process guest payments by credit card!

    This was never the case before!

    Paypal says its a matter of "Express" vs. "Standard" checkout that determines this feature on the payment page.

    I have a regular paypal account and this has never been an issue before.

    What has changed at Jotform to cause this How do I fix the problem ?

    Please help asap !



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    JotForm Support

    Answered by EltonCris on June 12, 2014 at 10:03 PM

    Hi Jim,

    Unfortunately, there is no setting available in JotForm which will ensure guest checkout on Paypal. It is actually a PayPal account settings where "Account Optional" should be turned on as suggested by Paypal here https://www.paypal.com/cgi-bin/webscr?cmd=p/mer/WAX_landing-outside.

    Note that this feature is available to Premier and Business Paypal Account holders only as stated on that article. 

    Hope this information helps!