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qorkemAsked on April 6, 2022 at 2:12 AM
Hello, i'm creating workflow with approval.
my first form works great and it populates my sales person's email address.
so i need my second form assignee to sales rep email from first form but field doesn't populate some reason.
can you please help me with that?
thank you.
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Martin_AReplied on April 6, 2022 at 2:54 AM
Hello qorkem,
Thank you for contacting Jotform Support. If I understand the description in your request correctly, the 'Assignee Email Address' field needs to be filled with the email address of the first form as presented in the screenshot, correct?
As a result of my testing, I checked the workflow and I was able to add the Email field address from the first form in the 'Assignee Email Address' section. Please see the screencast below:
Please note that in addition, the Prefill section of the form needs to be modified in order to complete the settings of the Prefill feature. Additionally, we have cleared your form's cache from our server-side, just in case that was causing any issues with the Approval Workflow. Please try to add the field as presented above in the screencast.
If you need further assistance, please let us know.
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qorkemReplied on April 6, 2022 at 12:06 PM
I'm trying to send new form to {repemail2} but i cannot pull that information other than {email}
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Camila JotForm SupportReplied on April 6, 2022 at 3:08 PM
Hello qorkem,
Thank you for reaching out to Jotform Support. Could you give us time to check on it and we will get back to you with an update as soon as we have one. In the meantime, please check this related information about How To Set Up a Send Email Element in Jotform Approvals
We appreciate your patience and understanding while we investigate this further.
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Camila JotForm SupportReplied on April 7, 2022 at 9:04 AM
Hello qorkem,
We apologize for the delay. We tested your form but were unable to replicate the issue; thus, could you send us some screenshots of the issue so we can investigate it further?
We're awaiting your reply and looking forward to assisting you further.