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    Missing data in Google Spreadsheet.

    Asked by lotus92 on June 12, 2014 at 10:46 PM


    I've noticed that the Google spreadsheet is not recording the data since yesterday 11pm (GMT+8) until a while ago. Please refer to the screenshots. The attachments are still coming up but spreadsheet doesn't records anything.

    Thank you.

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    Answered by Carina on June 13, 2014 at 10:14 AM

    I created a Spreadsheet Integration in a clone and the spreadsheet is updating itself:

    I kindly ask you to try removing the Integration and adding it again to see if it solves.

    Let us know if the problem persists. 

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    Answered by lotus92 on June 15, 2014 at 10:04 PM

    Hi Carina,

    I've found the problem :) it is due to the submission date changed to gmt -8 instead of gmt +8. I have informed the PIC who manage this spreadsheet.

    Thank you.

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    Answered by BryanPaulo on June 16, 2014 at 02:59 AM

    We're glad that you figured out the problem. Please let us know if you run into something else.

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    Answered by L1H on October 15, 2014 at 11:52 AM



    I've run into a similar problem: The form submissions are connected to a Google spreadsheet.

    It has stopped pulling new submissions (or vice versa) several times now. Currently there is one submission which has been submitted just over 24 hours ago which does not appear in the spreadsheet. 

    I have already removed the connection and re-did it once and would prefer not to do it again since it means creating a new spreadsheet and distributing it to my team.

    Do you know what might be the cause?

    Thank you very much,


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    Answered by Carina on October 15, 2014 at 11:59 AM


    I moved your request to a new thread so it can be properly analysed.

    If you need further support please let us know, as we are here to help.