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    I edited the form and am not receiving notifications

    Asked by strongtowerranch on June 12, 2014 at 11:37 PM

    I changed the 2014 Strong Tower Ranch Volunteer Application form, a field (Evangelism Training date), & saved the form, deleted the notification and auto responder & recreated, but when i edit a submission, it shows the hidden fields and a duplicate set with no boxes. I did two test applications/forms for which I didn't receive a notification in my email. I did receive the autoresponder email for the one that I included my real email. Help?


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    Answered by Carina on June 13, 2014 at 09:56 AM

    I created a copy of your form and made a test submission. We have the information the notification was sent:

    Current Server: /var/log/jotform/amazonSES.log:[13/Jun/2014:09:42:13 -0400] 41633479551964 AmazonSES Sent email to me*ge@st**nch.org - MessageID:000001469576dc01-40c5fd4f-d352-43aa-8df7-6f54672e2457-000000 - RequestId:86601454-f300-11e3-bd8b-8910c8402982
    To hide empty fields in the email you can change the settings under Preferences:
    Regarding the Auto-responder I could see you did some editing. Even though it is possible to customize auto-responders/notifications, if any change is made to the form (adding/remove fields), the auto-responders/notifications don't update it's structure.
    So it is necessary to create a new one.
    Please let us know if the problem persists.