What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I edited the form and am not receiving notifications

    Asked by strongtowerranch on June 12, 2014 at 11:37 PM

    I changed the 2014 Strong Tower Ranch Volunteer Application form, a field (Evangelism Training date), & saved the form, deleted the notification and auto responder & recreated, but when i edit a submission, it shows the hidden fields and a duplicate set with no boxes. I did two test applications/forms for which I didn't receive a notification in my email. I did receive the autoresponder email for the one that I included my real email. Help?

     

    Page URL:
    http://www.strongtowerranch.org/how-to-help/volunteer/

    hidden application form autoresponder email saved
  • Profile Image

    Answered by Carina on June 13, 2014 at 09:56 AM

    I created a copy of your form and made a test submission. We have the information the notification was sent:

    Current Server: /var/log/jotform/amazonSES.log:[13/Jun/2014:09:42:13 -0400] 41633479551964 AmazonSES Sent email to me*ge@st**nch.org - MessageID:000001469576dc01-40c5fd4f-d352-43aa-8df7-6f54672e2457-000000 - RequestId:86601454-f300-11e3-bd8b-8910c8402982
    To hide empty fields in the email you can change the settings under Preferences:
    Regarding the Auto-responder I could see you did some editing. Even though it is possible to customize auto-responders/notifications, if any change is made to the form (adding/remove fields), the auto-responders/notifications don't update it's structure.
    So it is necessary to create a new one.
    Please let us know if the problem persists.