What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid to upgrade but forms have been suspended

    Asked by ring003 on August 17, 2011 at 02:27 PM


    That's fine.  Just keep the username ring003 for right now.  However, yesterday, we did pay to upgrade.  As I said yesterday, the order number is 61041860.  We need it upgraded immediately because we are using the forms for registration forms for an event we are holding on Saturday.

    If you need to contact us, please call either Mark or Shannon at 860.354.6928.


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    Answered by allanftd on August 17, 2011 at 02:34 PM

    Hi Mark/Shannon,

    I have tried to check CLA01 in our member database but still failed to find a match. However, I was able to confirm that order reference # belonged to you for that account (CLA01). What I'll do is to submit a refund for the payment you submitted for CLA01, and then you can resubscribe using that username to a Premium account once you receive confirmation about your refund.

    To sign up for a Premium account, please go directly to our Pricing Page http://www.jotform.com/pricing. Remember to sign out as ring003 first. Please let us know if we can be of further assistance.

    Thank you for your patience and for choosing JotForm!


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    Answered by ring003 on August 17, 2011 at 03:57 PM

    Our issue is that we need our current account up and running because our event is Saturday.  Is there anything you can do or is there a phone number we can reach you at?

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    JotForm Support

    Answered by NeilVicente on August 18, 2011 at 12:04 AM


    Your first upgrade was cancelled and refunded by a colleague because you entered a different login name when you upgraded, which rendered the upgrade useless.

    All you need to do now to keep your forms up and running is to upgrade again, this time not changing anything in the account details. Do not change the username and everything should go smoothly.

    Click here to upgrade your account to Premium.

    Notify us if you require more assistance with regard to this issue. Thanks!