What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with uploaded links

    Asked by hopperry on June 13, 2014 at 08:13 AM

    When I test my form uploading documents, the email generated contains links to those documents. however when I clink on the links it is not readable. Goes to a website with a bunch of symbols jumbled instead of the attached document. help!

    Page URL:

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    JotForm Support

    Answered by david on June 13, 2014 at 12:29 PM


    We were able to reproduce your issue and a few other users are reporting the same thing.  It is associated with the bug we are having with submission currently.  Our engineering team is working on it right now and should have everything back to normal very soon.  Thank you for your patience.

    Thank you for using Jotform!

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    Answered by hopperry on June 15, 2014 at 10:43 PM

    Will we be notified when this is fixed?

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    Answered by bob on June 16, 2014 at 04:43 AM

    Yes, you will be notified whenever our developer team resolve the issue.

    We are always here to help you.

    Thank You!