Problems with uploaded links

  • hopperry
    Asked on June 13, 2014 at 8:13 AM

    When I test my form uploading documents, the email generated contains links to those documents. however when I clink on the links it is not readable. Goes to a website with a bunch of symbols jumbled instead of the attached document. help!

    Jotform Thread 391265 Screenshot
  • David JotForm Support
    Replied on June 13, 2014 at 12:29 PM

    Hi,

    We were able to reproduce your issue and a few other users are reporting the same thing.  It is associated with the bug we are having with submission currently.  Our engineering team is working on it right now and should have everything back to normal very soon.  Thank you for your patience.

    Thank you for using Jotform!

  • hopperry
    Replied on June 15, 2014 at 10:43 PM

    Will we be notified when this is fixed?

  • bob
    Replied on June 16, 2014 at 4:43 AM

    Yes, you will be notified whenever our developer team resolve the issue.

    We are always here to help you.

    Thank You!