Submissions not coming through

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    ddejaynes
    Asked on June 13, 2014 at 11:39 AM

    A submission was submitted and the client received an email confirmation email with the pdf attachment. When she goes to open the pdf, it says Jotform servers could not find this submission. Also, when I go to look at her submissions there is nothing there. The link to Jotform is http://www.jotform.us/form/40405807726151 and the email confirmation was for submission 83.

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    daniele.giombelli
    Answered on June 13, 2014 at 11:45 AM

    I'm having the same problem, with all my forms. this is not good, am I loosing all submissions data?

    EDIT

    Now I'm receiving submissions, but not the old ones.

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    ppamodeling
    Answered on June 13, 2014 at 11:52 AM

    We are having the same problem. :(

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    daniele.giombelli
    Answered on June 13, 2014 at 12:15 PM

    I've found the status update (http://jotformstatus.com/), the problem has been solved. Go Jotform!

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    david
    Answered on June 13, 2014 at 12:20 PM

    Hi,

    We are currently having a system wide problem with submission not showing up on the submissions tab.  Our engineering team is currently working on it and is close to having everything back up and running.  You will not lose any of your data.  Thank you for your patience.

    Thank you for using Jotform!

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    daniele.giombelli
    Answered on June 13, 2014 at 01:18 PM

    Thankyou for your promptness!