What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions not coming through

    Asked by ddejaynes on June 13, 2014 at 11:39 AM

    A submission was submitted and the client received an email confirmation email with the pdf attachment. When she goes to open the pdf, it says Jotform servers could not find this submission. Also, when I go to look at her submissions there is nothing there. The link to Jotform is http://www.jotform.us/form/40405807726151 and the email confirmation was for submission 83.

  • Profile Image

    Answered by daniele.giombelli on June 13, 2014 at 11:45 AM

    I'm having the same problem, with all my forms. this is not good, am I loosing all submissions data?


    Now I'm receiving submissions, but not the old ones.

  • Profile Image

    Answered by ppamodeling on June 13, 2014 at 11:52 AM

    We are having the same problem. :(

  • Profile Image

    Answered by daniele.giombelli on June 13, 2014 at 12:15 PM

    I've found the status update (http://jotformstatus.com/), the problem has been solved. Go Jotform!

  • Profile Image
    JotForm Support

    Answered by david on June 13, 2014 at 12:20 PM


    We are currently having a system wide problem with submission not showing up on the submissions tab.  Our engineering team is currently working on it and is close to having everything back up and running.  You will not lose any of your data.  Thank you for your patience.

    Thank you for using Jotform!

  • Profile Image

    Answered by daniele.giombelli on June 13, 2014 at 01:18 PM

    Thankyou for your promptness!