What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    cannot login

    Asked by Lupe on June 13, 2014 at 01:32 PM


    I haven't use my account for a while, but I'd like to use it again. I cannot login

    Please help



  • Profile Image
    JotForm Support

    Answered by david on June 13, 2014 at 03:02 PM


    We have no way to send you or retrieve you your password as the password are encrypted. The only way to get your password is to reset them manually on your end by clicking the "Forgot Password?" link on login section or from the login pop just like below.


    I do show that the account "lupe" is active so you should be able to login after a password reset.  If this is not the account you are looking for please provide me with and information you can regarding the one you are looking for.  Anything from forms associated with the account or email address would help greatly.

    Thank you for using Jotform!