cannot login

  • Profile Image
    Lupe
    Asked on June 13, 2014 at 01:32 PM

    hello,

    I haven't use my account for a while, but I'd like to use it again. I cannot login

    Please help

    Thanks

    Lupe

  • Profile Image
    david
    Answered on June 13, 2014 at 03:02 PM

    Hi,

    We have no way to send you or retrieve you your password as the password are encrypted. The only way to get your password is to reset them manually on your end by clicking the "Forgot Password?" link on login section or from the login pop just like below.

     

    I do show that the account "lupe" is active so you should be able to login after a password reset.  If this is not the account you are looking for please provide me with and information you can regarding the one you are looking for.  Anything from forms associated with the account or email address would help greatly.

    Thank you for using Jotform!