What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I discontinue my subscription?

    Asked by bettyvbl on June 13, 2014 at 02:10 PM
    I would like to cancel my subscription and no longer be billed automatically. How do I do this?
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    JotForm Support

    Answered by david on June 13, 2014 at 03:31 PM


    Our records indicate that you have already cancelled your account and should no longer be billed automatically.  You will retain your premium user benefits until this end of your paid period which is why your account still shows as premium.  If there is anything else we can assist you with please let us know and we will be happy to help.

    Thank you for using Jotform!