What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal submission Incomplete Payments?

    Asked by sccadmin1 on June 13, 2014 at 02:43 PM

    Every few weeks I see that there are incomplete payments associated with my jotform, which I use for membership renewal. I usually opt to manually complete the transaction, because why not?

    Today I checked my Paypal account and noticed that one of the payments I manually completed last week was not accounted for. In other words, I completed the payment, sent off a receipt and thank you letter, but now it looks like the money never made it to my Paypal account. 

    Can you help me sort this out? What does manually completing a payment actually mean? 

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    JotForm Support

    Answered by jonathan on June 13, 2014 at 04:11 PM


    May I suggest you review this user guide also for more helpful details about the Incomplete Payments.


    You should enable the IPN Message Delivery settings in your Paypal account.

    Keeping Message Delivery set as Enabled will ensure that Paypal works with your JotForm form.


    Most of the time, incomplete payment submissions were due to form respondents that just did not proceed with the actual payments. If you want to be notified for each payment submissions even for those completed and not completed, you should enable the form email notification in the paypal payment tool.



    Hope this help. Please inform us if you need further assistance.