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  • Profile Image

    problem with "skip to page x" on my form

    Asked by saweidah on June 13, 2014 at 03:21 PM

    Hi, 

    I am working on this form  http://form.jotform.co/form/33464740042852

    There is a lot of conditional logic in this long form, and while most of it is working, the "skip page" feature seems to be problematic.

    the first question on the form asks What type of referral are you requesting. Then it gives 3 options (outpatient ultrasound, digital radiograph submission, analog radiograph submission).

    Depending on which you select, after you fill out all the information on page 1, on clicking next you should be taken to page 2, 3, or 4, respectively. At the moment, no matter which of the 3 choices you select you are redirected to page 2 AND either page 3 or 4 relative to which ever item you selected.

     

    e.g.

    i select digital radiograph.

    On clicking "next" at the end of page 1, it SHOULD take me to page 3. And the conditional logic is in place for it to do so.

    However, when I click next it loads BOTH page 2 and 3 simultaneously.

    This issue is consistent and I have replicated it in all browswers (google chrome, firefox & IE).

    Can you please help with this? I cannot figure out what can possibly be wrong or why it is behaving this way. When we created the file & deployed it, it was working great. In late May I was notified of this issue.

    THanks for your help

    Sommer

    Page URL:
    http://form.jotform.co/form/33464740042852

    long form next choices skip pages condition logic
  • Profile Image
    JotForm Support

    Answered by jonathan on June 13, 2014 at 05:00 PM

    Hi Sommer,

    There must be an element in your form that is breaking the skip to page 3 condition.

    I made a test form on my end by adding only that single condition

     

    but it still is not working on the test form http://www.jotform.me/form/41636687684470

    Let me investigate this further. I will come back to you as soon as I found out a fix for it.

     

    Thanks!

  • Profile Image

    Answered by saweidah on June 13, 2014 at 05:13 PM

    Thank you, I appreciate it!!!!

    Sommer

  • Profile Image
    JotForm Support

    Answered by jonathan on June 13, 2014 at 05:30 PM

    Hi Sommer,

    I was able to find out the caused of issue.

    It was the Date Picker and IoS7 Time widget in the form

     

     

    Unfortunately, this 2 widget were causing conflict with the condition statement on the form.

    You will need to remove them and use an alternative field (I suggest the regular Date/Time field).

    Here is a clone of your form where the only change I did was removed the mentioned widget, and the condition logic on the form now work as intended.

    http://www.jotform.me/form/41636278213454

     

    Please try my suggested solution on your actual form and check if it fixes the problem.

    Kindly inform us if issue persist.

     

    Thanks!

     

  • Profile Image

    Answered by saweidah on June 16, 2014 at 09:58 AM

    Thanks it works perfectly! I have cloned the form & subbed out the two widgets. 

    thanks for all your work & follow up on this!
    Sommer