Cannot download PDF invoice link

  • Zen Boey
    Asked on April 7, 2022 at 1:47 AM

    Hi, I am unable to download the PDF Invoice.

    Seeking your help on this. Please share to me email address.

    Thank you.

    Best regards,

    Zen Boey

    Attachments: Please download the PDF attachment(s) of this email by visiting the following link(s).

    https://www.jotform.com/pdf-view/729083b567


  • Richie JotForm Support
    Replied on April 7, 2022 at 3:51 AM

    Hello Zen,

    Kindly click on the link to view the PDF attachment in your email.

    1649317878 624e97f66463e Screenshot 10

    If the issue persists, kindly contact the form owner for further assistance.

    Thank you.

  • Zen Boey
    Replied on April 7, 2022 at 4:11 AM
    Hi Richie,
    I have clicked the link however, the page couldn't be found. Please see
    image below.
    Seeking your help on this.
    Thank you.
    1649319090 624e9cb2e6304 image Screenshot 10
    Best regards,
    Zen Boey
    ...
  • Jessica JotForm Support
    Replied on April 7, 2022 at 4:22 AM

    Hello Zen,

    Thank you for reaching back to Jotform Support. Could you kindly share with us the form URL that was filled in to obtain this PDF link? This issue usually occurred due to the form creator's account setting having checked 'Require log-in to view uploaded files.'. In this case, we kindly ask you to uncheck the settings within My Account, or ask the form creator to uncheck the settings to that you could download the PDF invoice.

    If you have other questions, please let us know.