What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my subscription?

    Asked by tuttiflutti3 on June 14, 2014 at 02:11 PM

    Please tell me how I can cancel my subscription to JotForm.  I can't find a link or option under the My Account tab.  Thank you.

    JotForm find my account
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    JotForm Support

    Answered by ashwin_d on June 15, 2014 at 03:44 AM

    Hello tuttiflutti3,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Hope this helps.

    Do get back to us if you have any question.

    Thank you!