How do I cancel my subscription?

  • Profile Image
    tuttiflutti3
    Asked on June 14, 2014 at 02:11 PM

    Please tell me how I can cancel my subscription to JotForm.  I can't find a link or option under the My Account tab.  Thank you.

  • Profile Image
    ashwin_d
    Answered on June 15, 2014 at 03:44 AM

    Hello tuttiflutti3,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Hope this helps.

    Do get back to us if you have any question.

    Thank you!