What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    can only access forms on kindle

    Asked by catherinesteele on June 14, 2014 at 10:05 PM

    can only access forms on kindle

    I can see the list of forms but cannot get anything to click

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    JotForm Support

    Answered by NeilVicente on June 15, 2014 at 10:38 AM

    When you say 'Kindle', do you mean Amazon's Kindle Fire (Android)? If yes, are you using JotForm's Android app for accessing your forms?

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    Answered by catherinesteele on June 15, 2014 at 01:25 PM

    I prefer making them on my computers - one computer is still windows XP but the other is windows 7.  I cannot can access it on either of those, only on the android version but it would take forever to edit and build a form on that. 

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    Answered by EliezerN on June 15, 2014 at 04:53 PM

    @catherinesteele

    May we know which browsers you are using when trying to access to your forms when you use Win XP and 7? We recommend to use Chrome. Please note that outdated/old versions of browsers may affect the correct functioning of the Jotform site.

    Please let us know so that we can further investigate.

    Thanks

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    Answered by catherinesteele on June 15, 2014 at 08:24 PM

    I updated my google chrome and still I cannot get access to my forms.  I'll take any suggestions you can come up with as I really need to make another form. 

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    JotForm Support

    Answered by ashwin_d on June 15, 2014 at 10:54 PM

    Hello catherinesteele,

    After you update your google chrome and tried to access your form, are you able to see the list of your forms but could not edit?

    I would suggest you to try clearing your browser cache and see if that helps you in any way. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Once you clear your browser cache, please sign in to your JotForm account using your username "catherinesteele". You may also like to restart your internet router once.

    Do get back to us if the issue persists. 

    Thank you!

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    Answered by catherinesteele on June 16, 2014 at 08:48 AM

    After you update your google chrome and tried to access your form, are you able to see the list of your forms but could not edit?

     

    yes that is exactly my problem. 

     

    I emptied my cache and still having the problem :-( it's like it's stuck on that page - didn't even ask me to relog in.

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    JotForm Support

    Answered by ashwin_d on June 16, 2014 at 12:34 PM

    Hello catherinesteele,

    That is strange. Did you close the JotForm window before clearing the browser cache?

    If the cache was cleared successfully, accessing your JotForm account should take you to sign in screen. 

    Let's do this:

    1. Close the tab where you have opened JotForm pages.

    2. Clear the

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    JotForm Support

    Answered by ashwin_d on June 17, 2014 at 02:38 AM

    Hello catherinesteele,

    I don't think that this issue has anything to do with your account. I did check your account and it is currently in good shape.

    I am not sure how my answer was edited as it just show half of the answer. Here is the complete list of steps which I wanted you to perform:

    1. Close the tab where you have opened JotForm pages.

    2. Clear the browser cache.

    3. Restart your internet router.

    Once these steps are done, please try to sign in to your JotForm account. You can also open chrome in "incognito window"  and see if you are able to edit your forms. Please check the screenshot below on how to open chrome in incognito mode:

    Please be noted that we cannot log you out from here. You can click on the "Logout" button as well. Please check the screenshot below:

    Do try this and get back to us if the issue persists.

    Thank you!