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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account is not showing properly.

    Asked by PerAndersson on June 15, 2014 at 08:39 AM

    What is this? See enclosed screenshot. Can anyone help?
    Best regards,

    Per. Sweden 

    Page URL:
    http://www.jotform.com/myforms

    Screenshot
  • Profile Image

    Answered by bob on June 15, 2014 at 02:02 PM

    This problem occurred due to slow internet connection. I have also faced the same problem while accessing my account. I have noticed that when internet speed goes up, the said problem get solved.

    Please get back to us with updates about your query.

    Thank You

  • Profile Image

    Answered by PerAndersson on June 15, 2014 at 02:43 PM

    Hello and thank you for the response.

    Too slow? I have 15 Mbit/s downlink. I watch streaming HD movies on iTunes etc.

    Well, I don´t that my equipment is too slow at least. Maybe somewhere else in the internet chain. I will wait and see. 

    Thank you again, BR Per Andersson

  • Profile Image

    Answered by EliezerN on June 15, 2014 at 04:58 PM

    @Andersson

    We are sorry for the inconveniences this may have caused to you.

    This may be an isolated issue on your side only. Please try using this URL instead to access to your account: http://www.jotform.co/

    In form us if the issue still persists.

    Thanks

  • Profile Image

    Answered by PerAndersson on June 15, 2014 at 05:04 PM

    Many thanks for trying to help, but i am afraid the problem is still there.

    The web page http://www.jotform.co/myforms gives the same screen as I mentioned above. The logon page seems perfectly ok, but when I sign in and choose the "My forms" page I get the same screen layout as the file I enclosed.

    Shall i give up now or is there anything I can do?

    BR Per

     

  • Profile Image
    JotForm Support

    Answered by liyam on June 15, 2014 at 05:12 PM

    Hello BR Per,

    Have you tried clearing your browser's cache? that may have something to do with it.  If this does not work, can you check if  http://dwi8drzf3c87f.cloudfront.net/myforms3/ accessible on your end?

    Thanks.

  • Profile Image

    Answered by PerAndersson on June 15, 2014 at 05:54 PM

    Hi,

    yes I have trying emptying the cache. And no, I cannot reach the link that you have enclosed.

    Problem still unsolved, unfortunately.

    BR ("Best regards"), Per

  • Profile Image
    JotForm Support

    Answered by jonathan on June 15, 2014 at 06:30 PM

    Hi,

    Can you please try to login to JotForm using this URL instead

    http://www.jotformeu.com/login

     

    Please inform us of the result.

     

    Thanks.

  • Profile Image

    Answered by PerAndersson on June 16, 2014 at 01:54 AM

    It works now!

    I don´t know what happened - something must have happened while I slept :-) Everything is back to normal.

    Anyway, thanks for your efforts!

    Best regards Per

  • Profile Image
    JotForm Support

    Answered by liyam on June 16, 2014 at 05:06 AM

    Thanks for the update, Per (Apologies for the BR earlier).  It's good to know that things are working out properly this time. Please do let us know if you have other questions or concerns.

    Thanks.