JotForm Javascripts interfering with Website

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    ryanwilliamgreen
    Asked on June 15, 2014 at 09:00 AM

    Hello!

    I have been having an issue with the 'Source of the Form' as 3 of the Javascripts on the webpage seem to be interfering with the rest of the site, which I can't understand why it is happening. The error results of:

     

    <script src="//max.jotfor.ms/js/vendor/maskedinput.min.js?v=3.2.2089" type="text/javascript"></script>

    <script src="//max.jotfor.ms/static/prototype.forms.js" type="text/javascript"></script>

    <script src="//max.jotfor.ms/static/jotform.forms.js?3.2.2089" type="text/javascript"></script>

     

    From what I have played around with, these three Javascripts are interfering with the rest of the site.

    For example, if you look at the navbar on the site and the dropdown 'Package Deals' option, when you hover over the dropdown it does not appear, which it is suppose to. Though if you click the page then move the cursor away the page disapears from the navbar. This error can be found here:

    http://discoentertainments.com/contact.html

    When I remove the 3 Javascripts it works fine but the from does not, as it needs these javascripts for the form to work this can be found here: http://discoentertainments.com/contact_working.html

     

    Thank you for taking the time to read my issue and I hope this can resolved as soon as possible!

    Thank you,

    - Ryan

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    jonathan
    Answered on June 15, 2014 at 03:29 PM

    Hi Ryan,

    May I inquire if there is a specific purpose why you were using the form's full source code embed on your website http://discoentertainments.com/contact.html ?

    From what I have checked so far, the caused of some script codes failing in the website was due to clashing of scripts between those the exists in your website and form's scripts.

    The easiest resolution I could suggest at the moment is to use the form's iframe code embed instead to avoid those script conflict from happening. 

    User Guide: -Getting-the-Form-iFrame-Code  

    Can you please try using the iframe code embed. Inform us if it does not make any difference.

     

    Thanks!

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    ryanwilliamgreen
    Answered on June 15, 2014 at 05:40 PM

    Thank you for your help! The error, which I had has now gone thanks to the iframe code and your help! I didn't really pay attention to the other options which were available, so it was my mistake. Thank you for your help!

    - Ryan

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    ryanwilliamgreen
    Answered on June 15, 2014 at 05:51 PM

    Thank you for your help! The error, which I had has now gone thanks to the iframe code and your help! I didn't really pay attention to the other options which were available, so it was my mistake. Thank you for your help!

    - Ryan

  • Profile Image
    jonathan
    Answered on June 15, 2014 at 05:52 PM

    We are glad to be of help. Please contact us again anytime for any other assistance you need.

    Best