What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cancelled my premium subscription but will I still be able to access my account and my forms remain saved?

    Asked by playballsarah on June 15, 2014 at 10:17 AM

    I thought if you go over 100 entries you were charged and I do not have that many.  I had to upgrade my account and now I will not have anymore entries for another two months.  I do not want to pay $10 when I will not have entries.  Is there a number to contact you guys bc its hard to explain!!!!!!!!!!!!!!!!!!

    Page URL:
    http://www.jotform.us/playballsarah/enroll

    My Forms premium subscription saved cancelled
  • Profile Image

    Answered by BryanPaulo on June 15, 2014 at 03:07 PM

    Thank you for contacting us.

    We do not have phone support yet and our support forum is the best way you can reach us. Regarding your concern, you can downgrade your account to free by clicking the Switch Plan button below the Starter box. Your subscription will remain active until the end of your billing cycle and you will no longer be charge for the following month. Your account will be downgraded to Free with 100 submissions, 10 SSL secure connections, 10 payments, or 100MB of storage each month. You should still be able to access your forms and your data will be kept. Should you expect more than 100 submissions again in the future you can upgrade your account anytime.

    Let us know if you have further questions.