Why my forms disappear after I upgrade my plan

  • Profile Image
    taiwanslipper
    Asked on June 15, 2014 at 11:54 AM

    http://form.jotform.me/form/41632711171445

    http://form.jotform.me/form/41631872587463

     

    Hi

    I spent a lot time to create two forms and get some submission.

    After I checked all the function is what I need. I upgrade the plan to the premiume level.

    However, all my forms disappear?

    How can I recover to my current forms. I really spent a lot time to create these forms.

  • Profile Image
    BryanPaulo
    Answered on June 15, 2014 at 03:40 PM

    Thank you for contacting us.

    Looks like those forms you mentioned were created under a guest account. I have verified that by the IP Address. I have moved those 3 forms under the guest account to your account and you should be able to see it now.

    Let us know if you need further help.