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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my forms disappear after I upgrade my plan

    Asked by taiwanslipper on June 15, 2014 at 11:54 AM





    I spent a lot time to create two forms and get some submission.

    After I checked all the function is what I need. I upgrade the plan to the premiume level.

    However, all my forms disappear?

    How can I recover to my current forms. I really spent a lot time to create these forms.

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    Answered by BryanPaulo on June 15, 2014 at 03:40 PM

    Thank you for contacting us.

    Looks like those forms you mentioned were created under a guest account. I have verified that by the IP Address. I have moved those 3 forms under the guest account to your account and you should be able to see it now.

    Let us know if you need further help.