problem downgrading

  • Profile Image
    Asked on June 15, 2014 at 06:37 PM



    I've been trying to downgrade several times now to the free plan, I press the Downgrade button and I get the message  (literally):

    Your subscription has been cancelled succesfully.


    However when I look in pricing, my current plan stays the same. Even if I log off/on I meet the same situation.

    It looks like you might need to cancel this subscription manually and check for a potential bug.


    Looking forward to your reply.


    user: anoteelik

  • Profile Image
    Answered on June 15, 2014 at 08:06 PM


    You actually have successfully cancelled the subscription. But the automated downgrade of subscription will only take effect until the last date of your subscription or until your subscription have reached its expiration date. So, in your case, since your subscription date falls on the 20th of the month (May 20, 2014), then it will expire on June 20th, 2014 (Monthly subscription). It will only remain at Premium until the expiry date. It will auto downgrade to FREE after.

    User is scheduled to downgrade.
    Date: 2014-06-20 
    Reason: CANCEL


    Hope this clarify the matter. Inform us if you have further inquiry.


  • Profile Image
    Answered on June 16, 2014 at 03:24 AM

    Hi Jonathan,

    thanks a lot, this makes sense.

    It is even better than plain cancelling, since the user can still use the premium features that he/she paid for.

    Thanks again, have a nice week!

  • Profile Image
    Answered on June 16, 2014 at 05:18 AM

    Hello anoteelik,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!