Jotform Condition problem (Please help, i need this for work!!)

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    Asked on June 16, 2014 at 12:03 AM



    I have a form where it accepts 2 types of payments, A paypal payment, and a Direct bank transfer.

    I set up conditions, but im kind of stuck.

    This is the form here:

    The user will select an option from the "Registration period and fees"

    Then he will select his "Payment Method"

    A fee MUST be selected

    If he selects the paypal payment method, he will be shown the "Go to payment " button this will take him to the paypal page where he enters his details, this is working!


    Now this is where i'm stuck.

    If the user selects "Bank Transfer" then it will show him the "Submit Form" button, but this button also takes him to the paypal page!

    I do not want this to happen, i want the button to just submit the form, not take the user to the paypal page.

    Submitting the form will send an email to the email address i have provided with all the selected options.


    I hope you understand what im trying to ask!



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    Answered on June 16, 2014 at 01:33 AM

    Please help!

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    Answered on June 16, 2014 at 02:57 AM

    Thank you for contacting us.

    The reason why it's redirecting you to paypal page even if they selected Bank Transfer, because the paypal field is shown. Please create a condition to hide the PayPal field if it is not selected.

    Let us know if you need further help.

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    Answered on June 16, 2014 at 05:09 AM

    I would still like the amount to be shown tho.

    Is there anyway i can do that?

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    Answered on June 16, 2014 at 05:29 AM

    What you can do is add another field that has the registration fees and will show only if the bank transfer option is selected.

    You really need to hide the PayPal field if paypal payment method is not selected. Otherwise, it will redirect your submitter to the paypal page.

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    Answered on June 16, 2014 at 05:52 AM

    Could you perhaps give me an example of how to do it? i don't really understand.


    How is that field going to get the state of the other one im hiding?

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    Answered on June 16, 2014 at 10:24 AM

    I would advise to do it this way: When you select Credit/Debit Card and Paypal, the Payment Field will be shown and you will be redirected to Paypal when you hit submit button.

    When you select Bank Transfer, the text field containing your Bank Details and the Checkbox field that would serve as your product selection.