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  • Profile Image

    we are not getting all the forms emailed to us

    Asked by wedesignit123 on June 16, 2014 at 06:12 AM

    Hi

     

    when people fill in the form, we are not getting all the notifications. we didn't recieve one from the table plan form.

    We have mentioned this before but its still not ficed. It was the table plan form on this occasion.

     

    thanks

    Page URL:
    http://form.jotform.com/form/12812029629

    all table fill thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 16, 2014 at 10:29 AM

    Hello wedesignit123,

    I'm sorry for the trouble caused to you.

    Did you make any changes to your form's notification email recently?

    I did check your form's notification email alert and found that you have not selected the "Sender Email" yet or it was somehow changed while editing your form. Please check the screenshot below:

    Please be noted that the "Sender E-mail" in your notification is required to be added. This will ensure that your notification email work as expected.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!