Notification emails stopped working

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    Saltmarsh
    Asked on June 16, 2014 at 07:45 AM

    I just realized that we have been missing all quote requests that are generated by our jot form for over one month (since 5/7/14). This function was working properly for many many months prior to this. What has gone wrong? This is caused us to miss a lot of business.

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    Carina
    Answered on June 16, 2014 at 11:00 AM

    I checked our mail log and we have the information of an email being sent today:

    Current Server: /var/log/jotform/email.workers.log:[16/Jun/2014:10:35:21 -0400] AmazonSES :: Sent email to contact@th**oodmil**fmaine.com - MessageID:00000146a51a963f-098879fa-0f48-4c66-8e2a-d77a0a5b1703-000000/720674f1-f563-11e3-90ad-0f660f1a9f72

     

    Have you checked your Spam folder? Also you can add a custom sender using Mandrill as some email providers block emails from noreply/noresponse email addresses. Please let us know if the problem persists.