What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification emails stopped working

    Asked by Saltmarsh on June 16, 2014 at 07:45 AM

    I just realized that we have been missing all quote requests that are generated by our jot form for over one month (since 5/7/14). This function was working properly for many many months prior to this. What has gone wrong? This is caused us to miss a lot of business.

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    Answered by Carina on June 16, 2014 at 11:00 AM

    I checked our mail log and we have the information of an email being sent today:

    Current Server: /var/log/jotform/email.workers.log:[16/Jun/2014:10:35:21 -0400] AmazonSES :: Sent email to contact@th**oodmil**fmaine.com - MessageID:00000146a51a963f-098879fa-0f48-4c66-8e2a-d77a0a5b1703-000000/720674f1-f563-11e3-90ad-0f660f1a9f72


    Have you checked your Spam folder? Also you can add a custom sender using Mandrill as some email providers block emails from noreply/noresponse email addresses. Please let us know if the problem persists.