What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Blank page in our Submissions

    Asked by support@asicentral.com on June 16, 2014 at 11:23 AM

    Hi,

    When we go to any of our submissions, we are getting a blank screenBlank submission.  Screenshot attached.

     

    Regards,

    Cheryl

     

    Page URL:
    http://www.jotform.com/submissions/32324331775148

    Screenshot
    Submissions JotForm product www
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    JotForm Support

    Answered by david on June 16, 2014 at 03:20 PM

    Hi,

    I checked the account associated with that form to make sure everything was working and I was able to access the submissions without issue:

    We were having a system wide issue on Friday that caused users to be unable to view submission and you might be loading a cached version of our site that contained the bug.  Please reset your web browsers cache and cookie data and try to view your submissions again.  If you still are unable to view them please let us know and we will be happy to look into your issue further.

    Thank you for using Jotform!

  • Profile Image

    Answered by support@asicentral.com on June 16, 2014 at 03:41 PM

    Hi David,

    Three of us have cleared out our cookies/cache on IE, FF and Chrome, including trying on PC's that had never accessed Jotform.  Issue remains. 

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    JotForm Support

    Answered by Mike_T on June 16, 2014 at 04:54 PM

    Can you try to open the following text file with CSS styles?

    http://max.jotfor.ms/css/styles/form.css

    If you can not load it, there is some kind of access issue to our CDN hosted content. In such case, please provide us with your IP address (http://whatismyipaddress.com/), so we will be able to escalate the issue to our Technicians.

    Note, that the access issue can be also related to your network connection. For example, you might consider trying to:

    - Use Google Public DNS.

    - Disable security related software for testing purposes.

    - Ask your network administrator to check if anything is blocked.

    - Use other Internet Service Provider.

    Thank you.