Error Canceling Subscription

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    Asked on June 16, 2014 at 03:51 PM

    Trying to downgrade my plan to the free plan and it's throwing an error.


    Please downgrade my account to the free plan, please.


    Thank you.

  • Profile Image
    Answered on June 16, 2014 at 04:43 PM


    I went ahead and manually cancelled your subscription and refunded you for the month you did not intend to pay for.  If there is anything else we can assist you with please let us know and we will be happy to help.

    Thank you for using Jotform!