What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error Canceling Subscription

    Asked by carlsodyssey on June 16, 2014 at 03:51 PM

    Trying to downgrade my plan to the free plan and it's throwing an error.


    Please downgrade my account to the free plan, please.


    Thank you.

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    JotForm Support

    Answered by david on June 16, 2014 at 04:43 PM


    I went ahead and manually cancelled your subscription and refunded you for the month you did not intend to pay for.  If there is anything else we can assist you with please let us know and we will be happy to help.

    Thank you for using Jotform!