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Error when downloading excel file using sub-user account. It says "A problem occurred while generating excel file".Asked by sutsenrolment on June 16, 2014 at 11:22 PM
Is this what you get when you attempt to download excel submissions on a shared form?
You have few submissions on your form, have you tried downloading it by batches by filtering the submissions data on the data grid?
Here's a guide for that: https://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF
I am also forwarding this to our developers so they can investigate this problem.
Thanks for reporting it. Regards!
The problem is found and fixed. Thank you very much for reporting this issue.