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    Error when downloading excel file using sub-user account.  It says "A problem occurred while generating excel file".

    Asked by sutsenrolment on June 16, 2014 at 11:22 PM

    Issue 2:

    There is error when downloading excel file using sub-user account.  It says "Batch Excel Download File".  But there is no problem downloading using main user account.  Please advise.

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    JotForm Support

    Answered by EltonCris on June 17, 2014 at 03:41 AM


    Is this what you get when you attempt to download excel submissions on a shared form?

    You have few submissions on your form, have you tried downloading it by batches by filtering the submissions data on the data grid?

    Here's a guide for that: https://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    I am also forwarding this to our developers so they can investigate this problem.

    Thanks for reporting it. Regards!

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    Answered by alp_deniz on June 25, 2014 at 04:57 PM


    The problem is found and fixed. Thank you very much for reporting this issue. 

    Kind regards