What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mobile optimised form on WIX does not fit the mobile width

    Asked by allthebatter on June 17, 2014 at 10:51 AM

    Hi, the form has been successfully embedded on the website version. I am using WIX as the website builder. However, for the mobile optimised version of the site, the form cannot be viewed horizontally across. Only the left side of the form can be viewed on phone. 

    I have tried embedding the iframe code on WIX. However, it still did not work. Could you please assist me as soon as possible?

    Thank you!

     

    Page URL:
    www.allthebatter.com

    Mobile iframe code site builder mobile responsive
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    JotForm Support

    Answered by TitusN on June 17, 2014 at 01:40 PM

    Hello, 

    Please try the following: 

    1. Remove all Injected CSS that has to do with the width of the form elements. 

    2. Add this widget to the form: http://widgets.jotform.com/widget/mobile_responsive

    3. View your form on your mobile device first to make sure it looks OK

    4. Re-embed your form to Wix. 

    Please let us know if this helps. 

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    Answered by allthebatter on June 18, 2014 at 01:48 PM

    Everything works pretty fine, except the line for Order Item 1 exceeded the page. Do you have a solution for that?

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    JotForm Support

    Answered by Mike_T on June 18, 2014 at 03:59 PM

    We have forwarded a bug report o our Development Team. This thread will be updated once the issue is fixed.

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    JotForm Support

    Answered by EltonCris on June 20, 2014 at 06:14 PM

    @allthebatter 

    Fixed now. Please re-add the mobile responsive widget to your form in order to get the latest updates.

    Thanks!

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    Answered by allthebatter on June 20, 2014 at 10:54 PM

    Hi, 

    the 'Order Item 1' has been aligned within the width. However, for the sub labels, some are still cut off. Could you also fix them? Thank you!

     

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    JotForm Support

    Answered by EltonCris on June 21, 2014 at 12:03 AM

    @allthebatter

    Sorry about that. I have spotted the mistake and corrected it. Kindly re-add the widget again. :)

    You can check a preview here http://form.jotformpro.com/form/41668771567974?

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    Answered by allthebatter on June 21, 2014 at 12:43 AM

    Thanks! Just one last thing. My form cannot be fully seen (the bottom part and submit button is missing).

    Could you help me check that out?

    Thanks so much Jotform!