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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Still not receiving the notifications of submissions

    Asked by strongtowerranch on June 17, 2014 at 11:40 AM

    Made changes to the form, https://secure.jotformpro.com/form/40475761181960, deleted the auto responder and notification emails, created new ones and now I am receiving the autoresponder email, but not the notification. Did actual submissions from our website, http://www.strongtowerranch.org/how-to-help/volunteer/

    I can go to Jotform to see submissions, but don't know what I did different to not get notifications.


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    Answered by CamaradosSolicitadores on June 17, 2014 at 11:45 AM

    I'm not getting notifications either

    Thank you


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    JotForm Support

    Answered by ashwin_d on June 17, 2014 at 01:57 PM

    Hello strongtowerranch,

    I'm sorry for the trouble caused to you.

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[17/Jun/2014:11:24:05 -0400] 40475761181960 AmazonSES Sent email to memge@stranch.org -  MessageID:00000146aa6d8f4d-0f18ab67-3a73-405b-9734-54f116afdf49-000000 - RequestId:6b1a7d99-f633-11e3-89c7-7b36cb46f7f9

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    If the issue persists, you may like to speak to your email service provider and find out if they are blocking any emails from "noreply@jotform.com". You may also have to ask them to white list of domain names to ensure email are delivered to inbox. The following guide should help you grab the list of domain names:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Do get back to us if the issue persists.

    Thank you!