What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Jotform registration page on my website does not email all of the information to me that new clients have entered. It only gives me their email .

    Asked by Colleen Carter  on June 17, 2014 at 12:52 PM

    Please help me to get this running prpoerly since each time someone registsers for a class I have to email them back to find out what they have registered for. My website is www.sketchpadartstudio.com. Thank you.

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    JotForm Support

    Answered by ashwin_d on June 17, 2014 at 02:15 PM

    Hello Colleen,

    What is your account username or the email address used in your profile. I am unable to find any details with your email address "colleen-carter@att.net". We would like to take a look at your form.

    The most likely issue is that you must have edited your email alert and then added the form fields in your form. Please be noted that if you edit your email alert, it becomes dirty. Then any changes you make to your form will not be reflected in your email alert and need to be added manually.

    Please delete your existing email alert and add a new one. Please be noted that a new email alert will always have all the form fields. The following guide should help you:

    Delete email alert:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Add new email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!