What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I have notification emails show only options NOT checked on a checkbox question?

    Asked by ymcaclt on June 17, 2014 at 01:16 PM

    Is this possible?  I haven't seen this question asked already. The form I am thinking of already has several responses so I would rather not create confusion by changing the question.   It is a 'check if this is done' sort of question.

    Thank you for your help!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 17, 2014 at 02:45 PM

    Hi there!

    Looks like the option you're looking contradicts how Jotform process submissions for the checkbox field since only checked options are recorded during form submissions.

    However, I think using matrix table with checkbox option will be of help here since it prints out a table with check and uncheck options in the email notification which enables you to see visually what options that are checked and what are not.

    This is how it outputs on the email.

    Hope this helps!