What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot save the form

    Asked by EyeCatchers_photography on June 17, 2014 at 01:23 PM

    Every time I try to save my form, Jot forms locks up. the save icon grapics spin, but nothing happens.   I have had this problem before.  Please advise. 

    Page URL:
    http://www.jotform.us/form/23281555297157

    not save not saving form not save saving form
  • Profile Image
    JotForm Support

    Answered by Welvin on June 17, 2014 at 02:52 PM

    Hi,

    I've cleared your forms cache. I hope this helps. I would advise to clear your browser cache and cookies for Jotform to your current browser where the issue occurs then login again. Now, edit the form and see if you still can't save it.

    I would advise to check your browser console for the possible error there. If you are using Google Chrome, just simply press F12 and click "Console" tab when the developers tab appears:

     

    Also, try to save the form using another browser. See if that works there.

    Please update us here!

    Thanks