What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button not working

    Asked by cupsandcakes on June 17, 2014 at 01:54 PM

    I haven't gotten any form responses in 5 days (and I tried it myself), and the form will not submit.  Please fix. I am losing business.

    Page URL:
    cupsandcakesbakery.com/order/

    button not working responses and
  • Profile Image
    JotForm Support

    Answered by david on June 17, 2014 at 03:02 PM

    Hi,

    I cloned your form to test is and everything seems to be working as far as the setup.  After submission I get redirected to this page.

    Submission data:

    I also checked your form limits and everything seems to be ok also.  The problem appears to be with the widget you are using for the form submission.  I have escalated your ticket to see if this is a bug with the widget.  In the mean time if you remove the widget, the form works correctly.

    Thank you for using Jotform!

  • Profile Image
    JotForm Support

    Answered by steve on September 10, 2014 at 07:39 PM

    Hello-

    I see this form appears to be receiving submissions just fine now. Please let us know if you are still encountering issues with receiving submissions.

    Thanks