What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    cancel my subscription.

    Asked by Jon Mervis on August 18, 2011 at 12:56 PM

    You have the most confusing system ever with plimus and interlogy and jotform and there's a hundred different passwords that I don't remember. Please cancel my account Thanks

     

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    JotForm Support

    Answered by NeilVicente on August 18, 2011 at 08:39 PM

    Jon,

    Your subscription for the account jmervis was already cancelled on 7/26/2011. A system glitch has somehow caused your account to change its status back to Premium and now it's downgrading again. I have manually downgraded the account and reverted it to free status.

    We are sincerely sorry for any inconvenience and confusion caused by this issue. Thank you for doing business with JotForm!


    Neil