What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to cancel my subscription. I went to "billing section in my account", then "free plan", and "cancel subscription." However, this didn't work.

    Asked by ashleylall12 on June 17, 2014 at 08:47 PM

    Help me cancel my subscription!

    cancel subscription section my account then
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on June 17, 2014 at 11:20 PM

    We have canceled your subscription, your account is scheduled to downgrade on July 13,2014

    Kind regards.