What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to downgrade subsciption to Free

    Asked by childrensministry on June 18, 2014 at 05:08 AM

    I had to upgrade my subscription last month due to quota being exceeded. I need to downgrade back to the free subscription because I do not anticipate that much activity this month. I clicked on the downgrade button but it has taken more than several minutes and I do not have confirmation that the service has been downgraded. Please help me downgrade asap.




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    JotForm Support

    Answered by ashwin_d on June 18, 2014 at 08:37 AM

    Hello Grace,

    Upon your request, I have cancelled your subscription. You will not be billed again but your account will stay premium until June 24, 2014 for the time you have already paid. 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!