Trying to downgrade subsciption to Free

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    Asked on June 18, 2014 at 05:08 AM

    I had to upgrade my subscription last month due to quota being exceeded. I need to downgrade back to the free subscription because I do not anticipate that much activity this month. I clicked on the downgrade button but it has taken more than several minutes and I do not have confirmation that the service has been downgraded. Please help me downgrade asap.




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    Answered on June 18, 2014 at 08:37 AM

    Hello Grace,

    Upon your request, I have cancelled your subscription. You will not be billed again but your account will stay premium until June 24, 2014 for the time you have already paid. 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!