Autoresponder emails are not received by submitter?

  • jijojose
    Asked on June 18, 2014 at 9:37 AM

    Autoresponder is not sending any emails after submission. Notifier is working fine, but I am having issues with autoresponder. Tried creating new forms and still it's not sloved. 

     

    Please help. 

    Thank you. 

     

    Jijo Jose

    Page URL: http://form.jotform.me/form/41302347316445
  • Carina
    Replied on June 18, 2014 at 12:51 PM

    It is related with the sender address. When I tried submitting the form with the customized address I got this message:

    Current Server:

    /var/log/jotform/remoteSmtpEMAIL.log:[18/Jun/2014:12:43:41 -0400] FAILED remote SMTP to c.jotform@gmail.com from team@shortofthemonth.com Last-Form-ID : IP : 85.247.197.131 Form-ID: 41685123014446 Reason SMTP Error: Could not authenticate.

    But as soon as I changed the sender to noreply@jotform.com the autoresponder was immediately received:
    Autoresponder emails are not received by submitter? Image 1 Screenshot 20
    Did you use Mandrill to try adding the custom sender address?
    Let us know if the problem persists.
    Thank you