- jijojoseAsked on June 18, 2014 at 09:37 AM
Autoresponder is not sending any emails after submission. Notifier is working fine, but I am having issues with autoresponder. Tried creating new forms and still it's not sloved.
- CarinaAnswered on June 18, 2014 at 12:51 PM
It is related with the sender address. When I tried submitting the form with the customized address I got this message:
Current Server:/var/log/jotform/remoteSmtpEMAIL.log:[18/Jun/2014:12:43:41 -0400] FAILED remote SMTP to firstname.lastname@example.org from email@example.com Last-Form-ID : IP : 220.127.116.11 Form-ID: 41685123014446 Reason SMTP Error: Could not authenticate.
But as soon as I changed the sender to firstname.lastname@example.org the autoresponder was immediately received:
Did you use Mandrill to try adding the custom sender address?
Let us know if the problem persists.