Autoresponder emails are not received by submitter?

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    Asked on June 18, 2014 at 09:37 AM

    Autoresponder is not sending any emails after submission. Notifier is working fine, but I am having issues with autoresponder. Tried creating new forms and still it's not sloved. 


    Please help. 

    Thank you. 


    Jijo Jose

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    Answered on June 18, 2014 at 12:51 PM

    It is related with the sender address. When I tried submitting the form with the customized address I got this message:

    Current Server:

    /var/log/jotform/remoteSmtpEMAIL.log:[18/Jun/2014:12:43:41 -0400] FAILED remote SMTP to from Last-Form-ID : IP : Form-ID: 41685123014446 Reason SMTP Error: Could not authenticate.

    But as soon as I changed the sender to the autoresponder was immediately received:

    Did you use Mandrill to try adding the custom sender address?
    Let us know if the problem persists.
    Thank you