What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I never requested that the form submissions be SSL. The secure form box was never checked

    Asked by diphoto on June 18, 2014 at 10:54 AM
    SSL Submission
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 18, 2014 at 01:37 PM

    Hello diphoto,

    I am not sure if I have understood your question correctly.

    Do you want to receive SSL submission in your form? The following guide should help you:  http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by diphoto on June 18, 2014 at 03:05 PM

    I'll restate my question.  On my monthly usage statement it shows that I received 2 SSL submissions. I never requested that the form submissions be SSL. The secure form box was never checked. The form itself is basically stand alone on a web page. What could have caused the SSL submission? How do I stop this from happening.

  • Profile Image
    JotForm Support

    Answered by Welvin on June 18, 2014 at 04:31 PM

    Hi,

    Let us know the location of the form and we'll check for the possible cause of that. 

    I have cleared your forms cache and reset your SSL counter to zero.

    Thanks

  • Profile Image

    Answered by diphoto on June 20, 2014 at 01:48 PM

    The latest submission today came in as a SSL submission.  Still not sure why. The secure form remains unchecked.

    The form is located at www.playingwithlove.com/resgister.

    Any suggestions as to why this is happening.  SSL submissions are not necessary.

     

  • Profile Image
    JotForm Support

    Answered by david on June 20, 2014 at 03:11 PM

    Hi,

    The problem is not with your form, it is with the way you have embedded it within your page.  It appears you have changed the actual source code to include the https tag.

    If you change to the iframe embed method, it seems these tags are stripped away so I would recommend trying that.  Here is a guide on how to do so:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If this does not work for you please let us now and we will be happy to look into it further.

    Thank you for using Jotform!

  • Profile Image

    Answered by diphoto on June 23, 2014 at 10:33 AM

    I went to the link you provided.  The procedure outlined in the link is exactly what I did.  I did have another thought. The server host Go Daddy is providing an SSL service which my client is paying for. Is it possible that the service provider is automatically changing the http to https ? If so, what is the corrective action?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 23, 2014 at 12:38 PM

    Hello diphoto,

    I am unable to check your web page where you have embedded your form. Check the following URL returns 404 Not Found error:  http://www.playingwithlove.com/resgister

    If your client uses HTTPS and use form's non secure embed code, the form itself will not be visible. Please be noted that non secure content cannot be displayed on a secure page. Please share your web page URL again where you have embedded your form and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by diphoto on June 23, 2014 at 12:53 PM

    The form is visible as a few people have sent test registration forms.  I just tried it myself and the form is visible.  Here is the link again. http://playingwithlove.com/register.html .    The only thing I noticed was that I pasted your http script, it was revised to https. Perhaps this is why the form is visible is because the script is being modified by the host after being uploaded. 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on June 23, 2014 at 03:11 PM

    Yes, web forms being hosted in service which primary use HTTPS such as Go Daddy,Facebook, etc, are forced to be changed automatically from http to https. that is why you see SSL submissions in your account. If the account reaches its limit, you would have to upgrade to Premium or so. Sorry it's asically caused by your host, not by our service.