- diphotoAsked on June 18, 2014 at 10:54 AM
- JotForm Supportashwin_dAnswered on June 18, 2014 at 01:37 PM
I am not sure if I have understood your question correctly.
Do you want to receive SSL submission in your form? The following guide should help you: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions
Hope this helps.
Do get back to us if you have any questions.
- diphotoAnswered on June 18, 2014 at 03:05 PM
I'll restate my question. On my monthly usage statement it shows that I received 2 SSL submissions. I never requested that the form submissions be SSL. The secure form box was never checked. The form itself is basically stand alone on a web page. What could have caused the SSL submission? How do I stop this from happening.
- JotForm SupportWelvinAnswered on June 18, 2014 at 04:31 PM
Let us know the location of the form and we'll check for the possible cause of that.
I have cleared your forms cache and reset your SSL counter to zero.
- diphotoAnswered on June 20, 2014 at 01:48 PM
The latest submission today came in as a SSL submission. Still not sure why. The secure form remains unchecked.
The form is located at www.playingwithlove.com/resgister.
Any suggestions as to why this is happening. SSL submissions are not necessary.
- JotForm SupportdavidAnswered on June 20, 2014 at 03:11 PM
The problem is not with your form, it is with the way you have embedded it within your page. It appears you have changed the actual source code to include the https tag.
If you change to the iframe embed method, it seems these tags are stripped away so I would recommend trying that. Here is a guide on how to do so:
If this does not work for you please let us now and we will be happy to look into it further.
Thank you for using Jotform!
- diphotoAnswered on June 23, 2014 at 10:33 AM
I went to the link you provided. The procedure outlined in the link is exactly what I did. I did have another thought. The server host Go Daddy is providing an SSL service which my client is paying for. Is it possible that the service provider is automatically changing the http to https ? If so, what is the corrective action?
- JotForm Supportashwin_dAnswered on June 23, 2014 at 12:38 PM
I am unable to check your web page where you have embedded your form. Check the following URL returns 404 Not Found error: http://www.playingwithlove.com/resgister
If your client uses HTTPS and use form's non secure embed code, the form itself will not be visible. Please be noted that non secure content cannot be displayed on a secure page. Please share your web page URL again where you have embedded your form and we will take a look.
We will wait for your response.
- diphotoAnswered on June 23, 2014 at 12:53 PM
The form is visible as a few people have sent test registration forms. I just tried it myself and the form is visible. Here is the link again. http://playingwithlove.com/register.html . The only thing I noticed was that I pasted your http script, it was revised to https. Perhaps this is why the form is visible is because the script is being modified by the host after being uploaded.
- JotForm Support ManagerJeanetteAnswered on June 23, 2014 at 03:11 PM
Yes, web forms being hosted in service which primary use HTTPS such as Go Daddy,Facebook, etc, are forced to be changed automatically from http to https. that is why you see SSL submissions in your account. If the account reaches its limit, you would have to upgrade to Premium or so. Sorry it's asically caused by your host, not by our service.