What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Free account limit questions

    Asked by eschlich on June 18, 2014 at 10:58 AM

    Per the website, the free account has the following monthly limitations:

    100 Monthly Submissions,  10 SSL Secure Submissions,  10 receive Payments
    Do payments to PayPal count as one of the 10 received payments limitation?
    How can I tell if my form will use a SSL?
    Finally, if my form gets more than 100 submissions, will I be notified and given the opportunity to upgrade? Will the submission that went over the limit be lost or will I get it upon upgrade?
    Thanks Ernie
    Page URL:

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    JotForm Support

    Answered by david on June 18, 2014 at 01:33 PM


    Here is a guide to SSL submissions and for our pricing plans, but basically if your form is embedded in a page that starts with HTTPS:// your form will be sending secure submissions.



    Things such as Facebook integration force our forms to use SSL and quickly use up the 10 free submissions.  Paypal integration also uses up the 10 free secure submissions, as these submissions MUST be encrypted.  You will receive and email if your account is getting close to the limits.  However the account will be disabled and the forms no longer functional if you do go over.  Once upgraded they will again be activated, though there may be some lag time inbetween payment and upgrade.  You will never lose submissions, users will simply not be able to use your form once over limit.

    Please let us know if you have any issues with setup or integration and we will be happy to help.

    Thank you for using Jotform!