Gift Registry Plugin not Loading on older browsers

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    Asked on June 18, 2014 at 11:26 AM

    The Gift Registry plug-in does not seem to load on my form when opened in some browsers but not others.  Instead it leaves a blank space where the registry options should be available.

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    Answered on June 18, 2014 at 02:05 PM


    Your form is currently embedded into a blank HTML page essetially.  Without the proper doctype definition, your page is having trouble formatting the forms. Some browsers are better than others at forcing formatting.  Please use the iframe method of embedding your form: 

    Or add this line to the top of your HTML document above <html>

    I would reccomend adding the doctype declaration regardless:

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "">

    Please let us know if this does not resolve your issue and we will be happy to help.

    Thank you for using Jotform!

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    Answered on June 18, 2014 at 04:53 PM

    That fix seems to have worked for some browsers. It seems to still be broken on IE and older versions of Firefox.  Any other adjustments i should make?

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    Answered on June 18, 2014 at 06:04 PM


    I also can see it NOT working on IE9 browser when viewed in your website  or even using the form's direct URL


    Unfortunately, this must be a browser incompatitibilty issue which can only be adjusted within the back-end code.

    So I will submit a bug ticket to our higher team support to look into this, and possibly apply a patch to immediately fix the browser related issue of the Gift Registry widget.

    For the meantime, what I can suggest as an alternative resolution is to use a more up-to-date browsers. The forms/widgets were developed to use modern browsers to take adavantage of newer technology of the browser.

    Hope this help. Inform us if you need further assistance.

    We will notify you on this thread for any status update when available.











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    Answered on June 19, 2014 at 06:12 AM

    Thanks for the feedback and sorry for the trouble. The problem is fixed now for IE browsers.



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    Answered on October 24, 2014 at 05:45 AM


    ive had all the same issues, and i was told a bug fix request was made, but i cant still only use my form in Chrome. Gift Registry doesnt work in IE or FF in quite recent versions as well. 

    Currently in IE and FF, the page reveals all fields (including the ones meant to be hidden by conditions) and doesn't show at all gift registry until you force refresh. 

    Dont want to nag but have built this system using Gift Reg, and cant really go back now and need to start giving it to people.  Cant just have a website that works in Chrome :/ 

    This is what i have so far:

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    Answered on October 24, 2014 at 06:47 AM

    @ tomorrownight

    We will attend to your question on the separate thread here