What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Vocês falam português?

    Asked by rafinhalopes on June 18, 2014 at 01:03 PM

    Podem responder a pergunta em português? Mandei diminuir a conta há tempos e até hoje me cobra. Quero voltar para o started.

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    JotForm Support

    Answered by Welvin on June 18, 2014 at 03:06 PM

    Sua assinatura já está cancelada com base em nossos registros. Sua conta está programado para se tornar livre em 19 de julho de 2014 

    Obrigado.

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    Answered by rafinhalopes on June 18, 2014 at 03:12 PM

    Mas eu havia solicitado o cancelamento antes do dia 17 de junho que seria a data da nova cobrança referente a 18 de junho a 18 de julho. Por que foi cancelada só agora?

     

    Obrigado

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    JotForm Support

    Answered by Welvin on June 18, 2014 at 04:46 PM

    I checked our records and noticed that you have requested the cancellation on June 3. Our apologies for missing that request. Would you like to get a refund for the payment you've made today? We can request the refund if you want to. Just please let us know!

    Thanks

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    Answered by rafinhalopes on June 18, 2014 at 09:04 PM

    Yes. How do I request a refund?

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    JotForm Support Manager

    Answered by Jeanette on June 18, 2014 at 09:25 PM

    I have performed a refund for the latest charge. Kind regards.