- godavid33Asked on June 18, 2014 at 01:30 PM
I am using the API to submit a form but just noticed that the API is not successfully integrating with my CRM (Zoho). It works fine when I submit the form from the standalone page or source, but not when I try to submit it using the API.
- JotForm SupportWelvinAnswered on June 18, 2014 at 03:16 PM
As far as I know, yes. Would you mind sending us an example on how you've submitted the data? Your form should be integrated first to Zoho CRM before you can submit a data there.
- JotForm Support ManagerJeanetteAnswered on June 18, 2014 at 03:20 PM
In addition to what Welvin have said, please check this guide on how to integrate a form with Zoho
- godavid33Answered on June 18, 2014 at 03:35 PM
Yes, you can check it here (the first form, being submitted through AJAX using your API)...
You can check it out as standalone here: http://form.jotformpro.com/form/40654393690965 where it works correctly.
Here's the crazy thing (hold on to your hats); in order to submit it with the API I have to change the name value of the fields (unless somewhere along the line I got confused and naming the inputs submissionp[x] isn't necessarY). I believe this is what making it not work. I.e., when I have to submit it through the API, it no longer works. When I was just using a normal jQuery post, everything was going as planned.
- JotForm SupportMike_TAnswered on June 18, 2014 at 05:19 PM
I think that current implementation of API submissions is here mostly for data import to form Submissions page. So it seems that we do not process Email Alerts and Integrations for mentioned API submissions.
I have attached a ticket to this thread and forwarded it to our Development Team to see if we can do anything about it.
We will let you know once we have any updates on this. Thank you.
- godavid33Answered on June 18, 2014 at 05:45 PM
Mike, thank you for your clear and concise answer! Everyone has kind of been dancing around the issue (or just plain hasn't known what it is).
How would I go about AJAX submitting forms if I need to preserve the integrations? Y'all now block my normal $.post/$.ajax requests via header access-control so I am being forced to now use your APIs in order to keep AJAX functionality, but I have to sacrifice integrations for it?
- JotForm SupportMike_TAnswered on June 18, 2014 at 06:45 PM
You are quite welcome. I have just checked your previous thread about AJAX submission issue, and can confirm that it is still open, assigned to one of our Technicians and marked as urgent. I hope that we will be able to find some solution in the nearest time.